Privacy Policy

GoTutor Limited, a company registered in England and Wales (No. 16321294) with a registered office at: Halpern House, 1 Hampshire Terrace, Southsea, Portsmouth, PO1 2QF, herein referred to as "GT" or "we" have created this privacy statement ("Statement") in order to demonstrate our firm commitment to the privacy of the details that you provide to us when using this website, as the data controller for the purposes of the GDPR (General Data Protection Regulations EU 2016/679) and related UK legislation.

1. This Policy

This Policy explains our processing of your personal data and your rights according to EU General Data Protection Regulation and UK data protection legislation. We reserve the right to modify this Statement at any time without notice by posting the changes on this page.

2.1 What Information is Collected?

a. Personal information you give us that is necessary for the use of the GT Site

GT processes personal data as a necessary part of entering into and performing our contract with you, which is governed by our Terms and Conditions. As part of the process of using the Site and the Services, we require you to give us certain Personal Information which we need to provide our Service. Without this information we may not be able to fulfil our contract with you. This information includes:

• Account information: to enable us to create an account for you on the Site. Depending on whether you register as a parent, student, school pupil, or tutor, this information can include your name, email, telephone number, postal address, and date of birth.
• Tutor application details: so we can process your application to become a tutor. These details include your educational background and qualifications, your tutoring subjects, your profile picture and video resume, your resume, the prices you charge, your availability and your gender.
• Communication history: to enable communication with other users of the website and with the GoTutor team, we store details about your communication history including user messages, requests you have made, and your interactions with the GoTutor team (including call recordings).
• Booking history: to facilitate tutorials including information on booking requests, status of bookings, booking subjects and levels, results of your set-up tests whilst using the lesson space and recordings of your bookings.
• Promotions you redeemed: we record details of referral codes shared, redeemed and other promotions you interact with to be able to apply rewards to your account.
• Identity verification information: when you apply as a tutor we ask for verification that you study at the university you claim to, have a valid ID card and a clean DBS check (if applicable). We also ask for information to demonstrate that you have the right to work in the UK.

b. Information we automatically collect from your use of the GT Site

We collect some information from all users of the GT site regardless of whether you are registered with us as a customer or tutor, to fulfil our contract with users and to enable our legitimate interests in providing the GT site and services.

• Automatically tracked information includes: Cookie information, your IP address, details of the device you use to access the Site, the pages you visit and the actions taken, the times and dates of actions you take on our website, your interactions with our email, text and in-app messages, the source of your visit and/or previous webpage before visiting our Site, and your page response times.
• Tutor capacity information: If you have a profile as a tutor on the Site we collect information on your on-site behaviour, capacity and interactions with other users to help show you the most relevant requests and show customers the most relevant tutors.

c. Information we collect from third parties

• Pupil profile details: if you register for GT as a pupil through our Schools Programme your teacher shares information necessary to set up tutoring including your school, year group, target and current grades and development areas.
• Your reviews from other GT users: users on GT can rate tutors after lessons, this information is shared with you if you are a tutor and may be displayed on your public profile.
• Identity verification information: if you ask GT to sponsor you to get a DBS check our DBS partner will share outcome of your DBS check with us.

d. Financial information

We may require you to provide us with Financial Information to authorise or process payment and bill you or pay you for the Services. These details include for tutors: your nominated bank account, your invoices and your payment history, and for customers your payment history and payment card details.

When you book Tutoring Services via the Site (if you are a Client) or when you receive payment for delivering Tutoring Services via the Site (if you are a Tutor), we will pass your Financial or Personal Information to those third parties necessary to process your transactions with us, such as credit card companies and banks.

2.2 How is the Information Used?

The Site asks you to provide various types of Personal Information to enhance the quality of the Services we can provide to you and the more accurate the information you provide, the better we are able to respond to your requirements.

a. Data processing to provide and improve the GT Site and Services

We use your information primarily to fulfil our contract to provide you with the Services that you request, and related services. We run the following processes to fulfil our contract with you:

• Enabling you to access the Site and create an account
• Enabling tutors to create and promote their profile on the Site
• Facilitating matching between customers and tutors, including personalising your experience to show you the most relevant matches
• Enabling you to communicate with other users, and receive updates from GT about your account
• Enabling bookings between customers and tutors
• Providing recordings
• Enabling payments
• Providing support for customers and tutors
• Providing photos and videos to create trust and enable better connections between users

b. Data processing to provide, tailor and improve our marketing activities

We also use your information to support our legitimate interests in marketing our Site and the Services. These processes include:

• Marketing activities to promote our services to registered users. These communications may be personalised to you and your interactions with the Site
• Notifying you about upcoming promotions, Referral Discount Codes, services or customer surveys
• Undertaking impact reporting to understand the efficacy of our Services
• Undertaking research to better understand our customers interests
• Analysing your interactions to improve the efficiency of our marketing activities

3. Who Else Has Access to This Information?

a. Other users on the GT site

Your Personal Information may also be viewed by Tutors (where you are a Client) or by a Client or Tutor (where you are a Tutor) for the sole purposes of enabling Tutors to deliver their Tutoring Services direct to you and to provide you with information about their Tutoring Services and access to the Tutoring Services themselves.

b. Third party companies and service providers

We use a variety of third party companies to provide the services and we may need to pass some Personal Information to these third parties. If we pass Personal Information to third parties, we minimise as far as possible what Personal Information is shared. The categories of third party providers we share personal data with include:

• Analytics providers
• Payment providers (Stripe)
• Communications platforms for email, text and in-app communications
• Marketing platforms
• Identity verification tools
• Customer support platforms

4. How Do We Protect Your Information?

The privacy and protection of your Personal Information is important to us. The Site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128-bit industry standard Secure Server Software (SSL) for your transactions with us. It encrypts all your Personal Information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

5. How Long Do We Keep Your Information For?

We will retain your personal data for different periods depending on the service you have chosen to use us for:

• By default, we retain personal data for six years after you have last been active on the Site. This is to allow you to continue to use your GT account for the duration of the average lifecycle of a GT user.
• After that period has passed, or after you request us to delete your data (whichever is earlier) we will delete your personal data except where we have specific reason which means we need to keep it for longer.
• We may retain records where necessary to fulfil our regulatory or statutory duties.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data ("right to be forgotten")
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a machine-readable format
• Right to object: Object to processing based on legitimate interests

To exercise any of these rights, please email us at tutors@gotutor.uk with the subject line "Subject Access Request". We will respond within one month.

7. Complaints or Queries

GT tries to meet the highest standards when collecting and using Personal Information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the UK data protection regulator, the Information Commissioner's Office. Further details can be found at ico.org.uk or 0303 123 1113.

8. Contact Us

Requests for information about our Statement can be emailed or requested in writing to: