Digital Services Act
Your Rights and Responsibilities
Preamble
Engaging with GoTutor's tutoring platform involves abiding by applicable laws and our contractual terms.
When you access our website or your data is processed, it falls under the purview of our Privacy Policy.
Tutoring sessions held via our platform are governed by the respective Terms and Conditions for users or tutors.
As a GoTutor user, you are entitled to certain rights that extend beyond our mutual agreements. This page is designed to inform you about these rights and how our platform functions. We encourage you to contact us for any queries.
Your Rights and Responsibilities Under the Digital Services Act
GoTutor, as an access and hosting service provider, adheres to its responsibilities under the Digital Services Act.
1. For Users
GoTutor is committed to providing a platform that ensures a secure and enjoyable experience for all stakeholders, including both customers and tutors.
Reporting Illegal Content
As an education company, the wellbeing of all stakeholders, in particular of minors, is at the core of what we do. We have implemented standards and procedures equipped to ensure the safety and security of all users. Our Safeguarding Policy applies to any behaviour and interactions over the platform and aims at preventing any incidents which may impair your experience while using or providing the services.
If you come across information you believe to be illegal or against our general terms, you can notify us at tutors@gotutor.uk. Please provide a detailed explanation, the specific location of the content, and your contact details.
Misuse
Users may face suspension, preceded by a warning when appropriate, for engaging in illegal activities or violating our terms. Misuse of our content reporting system may also result in suspension.
Resolving Disputes
Actions taken against content that violates our terms can be contested through our internal complaint system. Contact us at tutors@gotutor.uk to file a complaint. We commit to engaging with out-of-court dispute settlement bodies, and will update our site when these are certified.
2. For Tutors
Tutors are expected to comply with all laws and our terms, which is acknowledged upon using our platform.
Customer Experience Protection
GoTutor may take actions, such as account suspension, against tutors who provide illegal content or breach our terms.
Informing about Actions Taken
We will notify tutors about any significant actions affecting their content or account. Decisions will also be shared in a public, anonymized database.
3. Contact Details
For inquiries or concerns, contact us at tutors@gotutor.uk. EU member state English for communication.
4. Digital Service Act Scope
The average monthly active users on GoTutor for the past six months are fewer than 100.
5. Internal Complaint Management
We provide tutors with an effective complaint management process. Reach out to us at tutors@gotutor.uk with any issues.